Pill Puncher Refund Policy
At Pill Puncher, customer satisfaction is our top priority. This policy outlines the conditions under which refunds and returns are processed.
Conditions for Returns
Eligibility: Items must be unopened, in their original packaging, and accompanied by a proof of purchase to qualify for a return.
Timeframe: Returns must be postmarked within 30 days from the purchase date.
Non-returnable Items: Any item not in its original condition or damaged due to misuse is not eligible for return.
Initial Reporting: If you receive a defective product, please notify our customer service within 14 days of receiving the product.
Inspection: We reserve the right to inspect the defective product before issuing a refund or replacement.
Shipping: If the product is deemed defective, we will cover the shipping costs for returning the item and sending the replacement.
Initial Review: After receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.
Reimbursement: Approved refunds will be processed and credited automatically to your original payment method within 14 business days.
Partial Refunds: There are certain situations where only partial refunds are granted, such as products with obvious signs of use.
For more information or to initiate a return, please email our customer service at [email protected].